Read our posts which reflect our thinking and approach to Solution and Enterprise Architecture.

Anarchy in the IT (and how Architecture can help)

“Our IT systems are a mess! No one understands them. We do not have any documentation, and the vendors need a statement of work before answering any questions!” Sound familiar? This situation seems to be growing increasingly common. How did it end up like this? And what can we do about it? How Many Ways to Get What You Want? […]

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Architecting for AI – Experiences and Considerations When Inviting AI Into Your Organisation

At Solution Architects we’re increasingly seeing many of our clients planning to implement or actively implementing AI into their organisation. In our experience, solutions have been falling into two broad categories: AI to augment existing processes AI to replace existing processes The first category of using AI to augment or supplement existing processes is where we’re seeing products such as […]

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AI Needs Requirements Too!

What happens when you ask AI to generate an image? Have you ever asked AI to generate an image and found that the image just isn’t what you had in mind? I’m sure that some artificial intelligence sites probably do this better than others, but for the purpose of this exercise, I have selected Copilot for the simple reason that […]

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Have you architected your modern contact centre correctly?

The post covid world is emerging strong and businesses realized the imperative to improve employees and customers experience.

The glorious era of working from home has been driving expectations for services and products to come to us, less efforts for customers. This triggers the absolute need for adequate reachability. Effective remote communication will ensure business continuity and anchor customer growth.

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To ERP or Not to ERP? That is the [growing organisation’s] Question

As many small to medium organisations grow, they soon discover that some of the foundational technology capabilities they need to support their business functions start to run out of steam. One of the places this shows up first is at the core foundational functions that support the business, such as Finance, HR, Customer Relationship Management, Sales, Project Management, Inventory Management, Order […]

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Hands-on Architect – The Oxymoron

The topic of the architect being hands-on is a timely piece considering a lot of my recent discussions. I have seen many articles outlining why architects should code or be hands-on, which may work for very technical application architect roles, but from an enterprise and solution architecture perspective, is an oxymoron. The broader view needed for the architect, compromises the […]

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Business Transformation and Architecture – Through the Lens of a Home Transformation

Business Transformation and Architecture – Through the Lens of a Home Transformation

Business transformation is about making significant, perhaps even radical change to a business. Most companies look at this from a digital transformation perspective, but it doesn’t always need to be about digitisation. Transformation centres around introducing significant change across the people, process and systems landscape in a business to achieve the target end state as per the strategy. I want […]

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SA - 5 Things Execs Need to Stop Doing to Bridge the Business vs Technology Divide

5 Things Execs Need to Stop Doing to Bridge the Business vs Technology Cultural Divide

It’s 2020 now and I think it might be time to address the business vs technology (or IT) divide better as it has been going on for far too long. Large companies waste enormous amounts of time and money due to the ‘Us vs Them’ cultural divide and mentality between business and technology. I want to highlight that this article […]

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Business Baggage – Is technology complexity holding your business back?

Working in the Solution Architecture space, our architects increasingly deal with complex business processes and correspondingly, complex technology solutions. However, is this increase in complexity holding your business back? A key observation that we see frequently is the lack of willingness to challenge the business process complexity. The business, architects, and vendors take on the challenge of introducing a complex […]

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Agile Delivery is not the answer for an Agile Business. Here’s How.

First, let me set the stage correctly. This might sound like I am an anti-agile architect having a rant, but I am not – far from it. I am a fan of agile delivery when done properly and when the delivery model fits the solution it’s trying to deliver. In fact, we develop our solution architecture management and governance product (SAM)completely […]

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