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Anarchy in the IT (and how Architecture can help)

“Our IT systems are a mess! No one understands them. We do not have any documentation, and the vendors need a statement of work before answering any questions!” Sound familiar? This situation seems to be growing increasingly common. How did it end up like this? And what can we do about it? How Many Ways to Get What You Want? […]

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Architecting for AI – Experiences and Considerations When Inviting AI Into Your Organisation

At Solution Architects we’re increasingly seeing many of our clients planning to implement or actively implementing AI into their organisation. In our experience, solutions have been falling into two broad categories: AI to augment existing processes AI to replace existing processes The first category of using AI to augment or supplement existing processes is where we’re seeing products such as […]

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AI Needs Requirements Too!

What happens when you ask AI to generate an image? Have you ever asked AI to generate an image and found that the image just isn’t what you had in mind? I’m sure that some artificial intelligence sites probably do this better than others, but for the purpose of this exercise, I have selected Copilot for the simple reason that […]

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Have you architected your modern contact centre correctly?

The post covid world is emerging strong and businesses realized the imperative to improve employees and customers experience.

The glorious era of working from home has been driving expectations for services and products to come to us, less efforts for customers. This triggers the absolute need for adequate reachability. Effective remote communication will ensure business continuity and anchor customer growth.

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